Salary - £40,000 - £45,000
Location - Remote delivery (potential 6 days a year in the office in London/Manchester)
Contract - Full-time
All roles are subject to DBS Checks as part of our safer recruitment process and ongoing commitment to safeguarding all staff and learners in the business.
Role Overview
Your overall goal within the business will be to coach and develop apprentices through the ICT Apprenticeship Standards, while tracking/supporting & driving their progression through the apprenticeship journey. You will work alongside the employer to develop the plans for how and when the on-programme and end-point assessments will be delivered and assess the apprentices' progress towards the development of their knowledge, skills, and behaviours. You will be working alongside several other coaches on the same pathway who work to support & share best practices with each other & provide guidance where necessary.
The role is currently delivered in a remote learning model; however, it can also involve fieldwork, visiting apprentices at their employment sites and getting to know the environments they work in.
There are nine core duties associated with key areas of knowledge, skills, and behaviours that you will be coaching and training apprentices on for the ICT Level 3 standards:
- Provide technical support to customers both internal and external through a range of communication channels
- Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools
- Interpret technical specifications relevant to the ICT task
- Apply the appropriate security policies to ICT tasks in line with organisational requirements
- Undertake the relevant processes with the relevant tools and technologies to resolve ICT technical issues
- Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations
- Apply appropriate testing methodologies to hardware, software or cabling assets
- Practice guided continuous self-learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development
- Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues
Knowledge and experience in all the above areas is desirable; however, knowledge of the vast majority of these is essential. Upskilling to address knowledge gaps will be available to you.
Role Requirements
Qualifications
- Teaching qualification - Minimum Level 3
- Assessor qualification - or willing to work towards
- Maths and English at Level 2 or above
Technical Competency:
- Degree or higher
- 2 years of industry experience and appropriate qualifications
Or:
- Level above what level they will be teaching in the relevant subject area
- Additional technical certificates to show competence for the job role
Role Responsibilities
- Motivate and encourage learning and development in your learners
- At the start of the apprenticeship, review the contents of the standard with the employer and apprentice and then negotiate and help to plan the projects and tasks that will be needed for the apprentice to meet the standard in full
- Engage with the employer and apprentice on setting new targets and refining the project plans as the apprenticeship progresses
- Recording and reporting on activity on the E-portfolio system OneFile
- Provide a good level of feedback for the summative portfolio which meets Ofsted and the apprenticeship standards
- Prepare the apprentice for their end-point assessment interview by asking regular appropriate questions that build on the skills as the apprentice progresses
- Prepare the apprentice for their end-point assessment practical by observing demonstrations of the apprentice’s practical skills, which will expand during the apprenticeship
- Embed Maths and English Functional skills into the coaching sessions
This job description describes (but does not limit) the main duties and responsibilities expected to be undertaken by the employee.